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Sales & Real Estate
Agency Enquiries
For all Sales & Real Estate Agency Account enquiries please contact us using the form below. We will respond to you via your contact details within 48hrs.
Please Note: Applicants, Renters or Referees will not receive a response via email. Please use our chat service in the bottom right corner of the website to communicate with us.
Tenant and Referee
Enquiries & Assistance
For application, tenant accounts and reference assistance, please use our online Chat Service on the right of this page.
For enquiries regarding the status of an application, please contact the Real Estate Agent direct.
If you are having trouble logging in, try resetting your password.
Please also refer to our FAQ’s page, as you’ll likely find your question and answer here.
FAQs
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Tenant Options is an online application process for applying for rental properties of your choice. Tenant Options allows you to create a “Rental Profile” and use your profile to apply for multiple properties by duplicating your profile as a new application for each property. The advantage of using Tenant Options is the automated reference checking process. Your referees will be contacted via Tenant Options based on the information you enter into your application to verify your particulars ready for the agent to review. This can even be done before you find a property to apply for allowing you to be ready to submit your application instantly whilst saving time for you and the Property Manager.
All user data is stored within Australian data centres. Tenant Options uses all the standard security protocols, including SSL certificates and modern revisions of TLS (1.2+) to encrypt the information in transit from your computer and our servers to ensure your data is not exposed to unauthorised users.
Data at rest is stored as uploaded by the user (e.g. uploaded documents) maintained by a third-party service with rotating sessions to restrict access data. Data in processing is restricted to the smallest possible endpoints. Data in transit is protected by the above encryption methods. Tenant Options services operate behind multiple network and machine level firewalls to prevent unauthorised access to your data.
We are prepared to respond to the OAIC in the event of a data breach and subsequence procedures. We follow the guidelines from our industry partners, insurance provider and best practices.
To apply for a property, click “Home” and select “Apply for a Property” from there you will be asked to select who you would like to apply with. When you are ready, click “Next” to continue. You will be asked to enter the property you would like to apply for. Click the property from the menu while typing. Proceed to fill in the rest of the page then click “Next” to review your application. When reviewing your application, click “Confirm my application” to send the application to the Property Manager.
To edit or change the email address of a reference and resend it:
- Go to the Home page.
- Then click Edit my profile.
- Find the referee then change the email then hit Send Reference Email Now button.
You can easily change your details in your profile. Your profile information can be used each time you apply for a property, when you apply for a new property, the system will take your current profile information and create an application to send to the Property Manager. Remember if your employment details change such as wage increase or status you will need to re submit your reference request to them for your information to be correct.
